Return & Refund Policy

Last updated: 14/01/2026

Thank you for shopping at https://gogadgets.shop (“we”, “our”, “us”).
We want you to feel confident when purchasing new, used, or repaired cameras and accessories from our store.

1. Return Window

We offer a 30-day return policy.

You have 30 days from the date of delivery to request a return.

We accept returns for:

  • ✅ Defective products

  • ✅ Non-defective products

  • ✅ Used cameras

  • ✅ Repaired / refurbished cameras

  • ✅ Camera accessories

2. Free Returns – No Charges

We provide 100% FREE returns.

  • No return shipping cost

  • No restocking fees

  • No hidden charges

  • No processing fees

A prepaid return label is included inside your package.
All returns must be sent back by mail using the provided return label.

3. Condition of Returned Items

To be eligible for a return:

  • The item must be in the same condition you received it

  • All accessories, batteries, lenses, caps, manuals, and original packaging must be included

  • The item must not show excessive damage caused by misuse

For used or repaired cameras, normal minor cosmetic wear consistent with product description is acceptable.

4. How to Start a Return

To initiate a return:

  1. Contact us at stephanie07x16@gmail.com

  2. Include your order number and reason for return

  3. Repack the item securely

  4. Attach the prepaid return label included in your package

  5. Drop off the parcel at your local postal service

If you need a replacement return label, contact us and we will assist you.

5. Exchanges

We gladly accept exchanges.

If you would like to exchange a product:

  • Contact us within the 30-day return period

  • Return the original item

  • Once inspected, we will ship the replacement product

Exchanges are also free of charge.

6. Inspection & Refund Processing Time

Once we receive your returned product:

  • The item will be inspected

  • After examination, your refund will be processed

⏱ Refund processing time: Up to 24 hours maximum after the returned product is examined.

Refunds will be issued to your original payment method.

Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately

  • Provide photos if possible

  • We will resolve the issue promptly with a replacement or full refund

8. Non-Returnable Situations

We reserve the right to refuse returns if:

  • The item is returned after 30 days

  • The product is missing essential components

  • The item shows intentional damage or misuse

9. Return Address

Return instructions will be provided after contacting customer support.

For assistance:

📧 Email: stephanie07x16@gmail.com
📞 Phone: +1 7787439894

10. Customer Service Hours

Our support team is available:

Monday – Saturday
We are closed on Sundays.