Frequently asked questions

FAQ

Are refurbished cameras reliable?

Yes. All refurbished cameras are carefully inspected, tested, and repaired to ensure they function properly. Cosmetic wear is described on the product page.

Which brands do you carry?

We carry products from top brands, including:

  • Canon
  • Nikon
  • Sony

What types of products do you sell?

We sell new, used, and refurbished cameras, camera accessories, and offer repair services.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express) and other secure payment gateways supported by Shopify.

Is my payment secure?

Yes. All payments are processed through SSL-secured payment providers. We do not store your full credit card details on our servers.

Can I cancel my order?

Yes. All payments are processed through SSL-secured payment providers. We do not store your full credit card details on our servers.

Which countries do you ship to?

We ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Georgia, Germany, Ireland, Latvia, Netherlands, New Zealand, Romania, Spain, United Kingdom, and United States.

How long does delivery take?

Handling time: 1–2 business days


Transit time: 3–4 business days

Orders are processed Monday–Saturday (closed Sunday)

What is your return policy?

We offer a 30-day return window, free of all charges, for defective and non-defective products, including used and refurbished cameras.

Are there restocking fees?

No. Returns are completely free, including shipping and restocking.

How long does it take to get a refund?

Refunds are processed within 24 hours after the returned product is examined.

Can I exchange a product?

Yes. We accept exchanges free of charge.

Do your products come with a warranty?

Yes.

  • New products: Manufacturer warranty applies
  • Used & refurbished cameras: Limited store warranty (see product page for details)

How do I claim a warranty replacement?

Contact us via email or phone. We will provide a prepaid return label, inspect the product, and issue a replacement or refund.

How can I report a security issue?

If you find a vulnerability or suspect fraud, contact us immediately at:

📧 stephanie07x16@gmail.com

📞 +1 7787439894